Cancellation Policy

Order Cancellation Policy

Orders can only be canceled if they have not yet entered the processing, production, or shipping stage.

Once an order has been processed, entered production, or handed over to the shipping carrier, it can no longer be canceled.

For digital products, orders cannot be canceled once the file has been delivered or made available.

Cancellation for digital products is only considered if the file has not been delivered within 48 business hours after purchase.

If you need to cancel your order, please contact us as soon as possible after placing the order so we can check the order status.

Cancellation requests are handled based on the order status at the time of the request.

For digital products, cancellation requests may only be submitted after 48 business hours if the file has not been received.

If the order has not yet been processed, we will review the cancellation request and process it accordingly.

If the order has already entered processing, production, or shipping, the cancellation request may be declined.

For digital products:

Cancellation is not allowed once the file has been delivered or made available
If the file has not been delivered within 48 business hours, the request will be reviewed
Issues related to incorrect or defective files will be handled under our Return and Refund Policy, not as a cancellation

To request an order cancellation, please contact us at:

📧 Email: support@angelagann.com
📞 Phone: +1 3232508061

Please include your order number and the email used to place the order so we can assist you more quickly.