Shipping & Delivery
This Shipping and Delivery Policy applies to all purchases made through the Angela Gann Store LLC website. Our store is owned and operated by Angela Gann Store LLC.
By placing an order on our website, you agree to the terms outlined below. Please review this policy carefully before completing your purchase.
1. Shipping Locations
Angela Gann Store LLC ships to most countries worldwide.
Shipping availability may be limited for certain remote areas, islands, or military addresses (APO/FPO/DPO), depending on local carriers and logistics services.
2. Order Processing and Production
Once your payment has been confirmed, your order will begin processing.
Our memorial gifts, including wind chimes, grave markers, blankets, ornaments, pillows, acrylic plaques, and wooden frames, are prepared with care. Personalized products may require additional attention to ensure accuracy.
Estimated Processing Time: 3–5 business days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once an order enters production or has been shipped, modifications or cancellations may no longer be possible.
3. Shipping and Delivery Time
After processing is completed, your order will be shipped using our logistics partners.
Estimated standard shipping times vary by destination:
| Destination | Shipping Time |
|---|---|
| United States | 7–9 business days |
| Australia | 7–10 business days |
| Other Countries | 10–15 business days |
Total Estimated Delivery Time (Processing + Shipping):
| Destination | Total Delivery Time |
|---|---|
| United States | 10–14 business days |
| Australia | 10–15 business days |
| Other Countries | 13–20 business days |
Please note that these are estimated delivery times and may be affected by customs clearance, weather conditions, holidays, carrier delays, or unexpected logistics disruptions.
4. Shipping Costs
Shipping fees are calculated at checkout based on the destination, shipping method, and package details.
The final shipping cost will be displayed before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation with a tracking number.
Please allow 1–3 business days for tracking information to become available or update in the carrier's system.
6. Personalized & Made-to-Order Items
Angela Gann Store LLC offers physical memorial gifts and remembrance keepsakes, including personalized wind chimes, grave markers, blankets, ornaments, pillows, acrylic plaques, and wooden frames, where customization is available.
Processing Time: 3–5 business days, excluding shipping time.
Personalization may include names, dates, photographs, or meaningful messages, depending on the product.
Please carefully review all customization details before placing your order. Personalized text will be reproduced according to the information you provide.
If you need to correct or cancel an order, please contact us as soon as possible. Changes may not be possible once production has begun.
We sell physical products only and do not provide downloadable or digital files.
7. Shipping Issues
If you experience any delivery-related issues, please contact our customer support team for assistance.
Damaged Packages
If your package arrives damaged, please take clear photographs of the packaging and affected product, then contact us promptly so we can review the issue.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Angela Gann Store LLC cannot guarantee delivery or replacement for orders shipped to an incorrect address provided at checkout.
Lost Packages
If your package is confirmed lost during transit, please contact us. We will review the situation with the shipping carrier and work toward an appropriate resolution.
8. Contact Information
If you have questions about your order, shipping status, or this Shipping and Delivery Policy, please contact us:
Angela Gann Store LLC
Email: support@angelagann.com
Phone: +1 323-250-8061
Address: 301 Brookridge Dr, Rolla, MO 65401, United States
EIN: 39-4463976