Return and Refund Policy
This Return and Refund Policy is applicable to purchases made through the Angela Gann Store LLC website. Angela Gann Store LLC is owned and operated by Angela Gann Store LLC.
By placing an order on our website, you agree to the terms outlined in this Return and Refund Policy.
Please read this policy carefully before making a purchase.
Section 1 – Return eligibility
All products sold by Angela Gann Store LLC are physical, handmade items — embroidered photo albums, memory books, and notebooks. Many are personalized with names, dates, or custom embroidery at the time of order.
Customers may be eligible for a return or refund under the following circumstances:
The item arrives damaged during shipping
The item has a manufacturing or embroidery defect
The item received is incorrect due to an order processing error
The item received is significantly different from the product description
The package is confirmed lost by the shipping carrier
The personalization does not match the details submitted with your order
Because our products are handmade and made to order, returns based solely on a change of mind, personal preference, or personalization details entered incorrectly by the customer may not be eligible.
Please review your personalization carefully before completing your purchase — names, dates, and custom text are embroidered exactly as submitted.
Items damaged through normal wear and tear, misuse, improper care, or damage occurring after delivery are not covered by this policy.
To submit a return or refund request, customers may be required to provide clear photo or video evidence showing the issue with the product. Failure to provide sufficient documentation may result in the request being declined.
Section 2 – Return request time frame
If you experience any issues with your order, please contact us within 7 days of receiving the product.
Requests submitted after this period may not be eligible for review.
Please include your order number and a clear description of the issue.
Section 3 – Refund process
If a return or refund request is approved after review, a refund may be issued to the original payment method used for the purchase.
Unless otherwise required by law:
Original shipping fees are non-refundable
Personalized or custom-embroidered items are non-returnable unless they arrive damaged, defective, or with personalization that does not match your order
Returned items must be unused and in their original condition and packaging
Refund approval is subject to verification of the order details and the issue reported.
Please do not send any item back before receiving return instructions from our support team.
Section 4 – Refund processing time
Once a refund request has been approved, the refund will be processed using the original payment method.
In most cases, refunds appear in the customer’s account within 5–10 business days, depending on the processing time of the financial institution or payment provider.
Please note that some banks or payment providers may require additional processing time.
Section 5 – Delayed refunds
If you have not received your refund after 10 business days, please follow these steps:
- Check your bank account or card statement again
- Contact your bank or payment provider to inquire about pending transactions
- If the refund still cannot be located, please contact our support team
Email: support@angelagann.com
Section 6 – Product support
If you experience any issues with your order or product, please contact our support team.
We will review the situation and provide assistance whenever possible. In some cases, customers may be eligible for a replacement product or an appropriate resolution, depending on the circumstances.
For support inquiries, please contact us at:
📧 Email: support@angelagann.com
For additional support, please contact us:
📧 Email: support@angelagann.com
📞 Phone: +1 323-250-8061
📍 Address: 301 Brookridge Dr, Rolla, MO 65401
🏢 Angela Gann Store LLC — EIN: 39-4463976