Return and Refund Policy

Return and Refund Policy

This Return and Refund Policy applies to all purchases made through the Angela Gann Store LLC website. Our store is owned and operated by Angela Gann Store LLC.

By placing an order on our website, you agree to the terms outlined in this policy. Please review them carefully before completing your purchase.

Section 1 – Return Eligibility

At Angela Gann Store LLC, we offer meaningful memorial gifts and remembrance keepsakes, including wind chimes, grave markers, blankets, pillows, ornaments, acrylic plaques, and wooden frames. Some products can be personalized with names, dates, photographs, or special messages.

Customers may be eligible for a return, replacement, or refund under the following circumstances:

  • The product arrives damaged or defective.

  • The item received is incorrect due to an order processing error.

  • The product is significantly different from its description.

  • The package is confirmed lost by the shipping carrier.

  • The personalization does not match the details submitted with the order.

Personalized or made-to-order products are generally not eligible for returns due to a change of mind, personal preference, or incorrect customization details provided by the customer, except where required by applicable law.

Items damaged through misuse, improper care, normal wear and tear, or alterations after delivery are not eligible for return under this policy.

Customers may be asked to provide clear photographs or videos showing the issue to help us review their request.

Section 2 – Return Request Time Frame

If you experience any issues with your order, please contact us within 7 days of receiving your product.

Requests submitted after this period may not be eligible for review, except where applicable law provides otherwise.

When contacting us, please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos of the product, if applicable.

Section 3 – Refund Process

Once your return or refund request has been reviewed and approved, we will provide the appropriate resolution, which may include a replacement or refund.

Unless otherwise required by law:

  • Original shipping fees are generally non-refundable.

  • Personalized products cannot be returned for a change of mind.

  • Returned items must be unused and in their original condition and packaging, where applicable.

  • Refunds are issued to the original payment method used for the purchase.

Please do not return any products before contacting our customer support team and receiving return instructions.

Section 4 – Refund Processing Time

Once your refund has been approved, it will be processed through your original payment method.

Refunds typically appear in your account within 5–10 business days, depending on your bank or payment provider.

Additional processing time may be required by certain financial institutions.

Section 5 – Delayed Refunds

If you have not received your refund after 10 business days:

  • Check your bank account or card statement.

  • Contact your bank or payment provider to check for pending transactions.

  • If the refund still cannot be located, contact our support team.

Email: support@angelagann.com

Section 6 – Product Support

At Angela Gann Store LLC, we understand that memorial gifts hold special emotional meaning, and we are committed to providing thoughtful customer support.

If your memorial wind chime, blanket, ornament, grave marker, pillow, acrylic plaque, or wooden frame arrives damaged, defective, or incorrect, please contact us.

Our team will review your concern and work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Section 7 – Contact Information

For questions about returns, refunds, or product issues, please contact:

Angela Gann Store LLC

Email: support@angelagann.com

Phone: +1 323-250-8061

Address: 301 Brookridge Dr, Rolla, MO 65401, United States

EIN: 39-4463976