Privacy Policy

Welcome to Angela Gann Store LLC. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, purchase memorial gifts, personalize remembrance keepsakes, or contact our customer support team.

Our website is powered by Shopify, which helps us provide a secure and convenient shopping experience.

1. Personal Information We Collect

When you visit or make a purchase through our website, we may collect the following information:

Contact Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Purchased products, payment confirmation, order history, and shipping details.
Personalization Information: Names, dates, photographs, memorial messages, and other details submitted for customized products.
Account Information: Account credentials, preferences, and settings, where applicable.
Device Information: IP address, browser type, device identifiers, and website activity.
Communication Information: Messages, inquiries, and information shared with our customer support team.

Payment information is processed through Shopify and supported payment service providers.

2. How We Collect Information

We may collect personal information:

Directly from you when placing orders, creating accounts, or contacting us.
Automatically through cookies and similar technologies.
From Shopify, payment processors, shipping providers, and other service partners.
From third parties where permitted by applicable law.

3. How We Use Your Information

We use personal information to:

Process payments and fulfill orders.
Prepare and personalize memorial gifts, including wind chimes, blankets, ornaments, grave markers, pillows, acrylic plaques, and wooden frames.
Arrange shipping and provide order tracking.
Respond to customer inquiries and resolve order issues.
Improve our website, products, and customer experience.
Send promotional communications where permitted by law.
Prevent fraud and maintain website security.
Comply with applicable legal obligations.

Photographs, names, and memorial messages submitted for personalization are used to prepare and fulfill the requested products and related customer service needs.

4. How We Share Personal Information

We may share necessary personal information with trusted third parties, including:

Shopify: To operate our online store and support transactions.
Payment Providers: To process payments securely.
Production Partners: To prepare and customize memorial products.
Shipping Carriers: To deliver orders and provide tracking information.
Marketing and Analytics Partners: To improve our services and advertising, subject to applicable privacy laws.
Legal Authorities: When disclosure is required by law.

We do not disclose personal information to unrelated third parties except as described in this policy or permitted by applicable law.

5. Personalized Memorial Gifts and Customer Photos

Certain products allow customers to submit names, photographs, dates, and personal remembrance messages.

This information may be shared with production partners as necessary to create the requested memorial gifts.

Please ensure that you have the appropriate rights or permission to submit any photographs or other personalized content.

We handle submitted personalization information in accordance with this Privacy Policy and retain it only as reasonably necessary for business and legal purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions, remember preferences, analyze website performance, and provide relevant advertising.

You may manage certain cookie preferences through your browser or available website privacy controls.

Disabling certain cookies may affect website functionality.

7. Relationship with Shopify

Our website is hosted by Shopify.

Shopify may collect and process personal information when you interact with our store to provide and improve its services.

Shopify may also process data for certain enhanced commerce and advertising features.

For additional details, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

8. Data Security and Retention

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system or transmission method can guarantee complete security.

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, comply with legal obligations, and resolve disputes.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access personal information we hold about you.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Request a copy of your personal information.
Opt out of certain targeted advertising, sales, or sharing of personal information.
Withdraw consent where processing relies on consent.

You may submit privacy-related requests using the contact information below.

To opt out of certain advertising-related data sharing, visit our Data Sharing Opt-Out Page.

Where applicable, we recognize Global Privacy Control signals in accordance with relevant privacy laws.

If you reside in the United Kingdom or European Economic Area, you may have additional rights to object to certain processing, restrict processing, or withdraw consent.

We may verify your identity before processing privacy requests.

10. Children's Privacy

Our services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information, please contact us.

11. International Data Transfers

Your information may be processed or stored in countries outside your country of residence.

Where required, we use appropriate safeguards for international transfers of personal information, including recognized contractual protections.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites operated by unrelated third parties.

We recommend reviewing their privacy policies before submitting personal information.

13. Complaints and Privacy Requests

If you have concerns about how we handle personal information, please contact us.

Depending on your location, you may also have the right to appeal certain privacy decisions or submit a complaint to your local data protection authority.

We will review and respond to privacy requests in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, services, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Angela Gann Store LLC

Email: support@angelagann.com

Phone: +1 323-250-8061

Address: 301 Brookridge Dr, Rolla, MO 65401, United States

EIN: 39-4463976